The Zircon 411

At Zircon, we continuously challenge ourselves to learn, adapt, and produce the most innovative stud finders and multifunction scanners and detectors for DIYers and professionals alike. The journey is half the fun, right? Below are some ways that Zircon integrates our high quality, customer service philosophy with our state-of-the-art tools.

Product Solutions

We offer end-to-end product solutions that start with the end user’s needs in mind.

Zircon’s first through-hole drill guide, ExitPoint™ XL300 locates a precise spot, without measuring, before you drill or core.

Zircon’s first through-hole drill guide, ExitPoint™ XL300 locates a precise spot, without measuring, before you drill or core.

  • Design and Engineering – Innovative. Zircon revolutionized the home improvement industry with the introduction of the hand-held Original StudSensorTM stud finder in 1980. Our designers conceptualized the ground-breaking must-have nature of this tool by users worldwide. Today, we continue to visualize and engineer stud finders , scanners, and detectors that remove the guesswork from projects – saving time and money, whether used casually or for rigorous use day in, day out.
The Original StudSensor™ circa 1980

The Original StudSensor™ circa 1980

  • Manufacturing – We’ve shipped millions of stud finders and scanners to a global audience that spans over 20 countries; yet we’ve never lost the personal touch. From the second we conceptualize a new product design to the moment our products rest in your toolbox, we’re always thinking of our end users.

DIY Know-How: Training and Education

We live and breathe customer service each and every day.

Circa 1995, Our Engineers. Always Hands-On, Always Innovative.

Circa 1995, Our Engineers. Always Hands-On, Always Innovative.

  • Tip Minute Videos – What are the best stud finders for the job and how do you work with your stud finders when your wall is being “difficult”? These topics and others are easily explained on Zircon’s Tip Minute Video series. In just 60 seconds, these easy-to-follow videos provide insightful knowledge for DIYers of all skill levels.
  • Easy to follow Tips – On any given day, Zircon provides a quick tip on its social media channels to help home enthusiasts and contractors solve DIY problems.
  • Interactive Support Center – get 24/7 help from Zircon’s Interactive Support Center. Easily find answers to your stud finding questions.
  • Customer Service Line – Zircon’s customer service team is standing by to help solve your simplest to most complex stud finding challenges. Reach out to us toll-free at 1-800-245-9265 from 8:30 am to 5:30 pm PST.

Stud Finders, Multifunction Scanners and Other Electronic Tools

Zircon designs and manufactures a wide range of DIY and professional tools, such as StudSensorTM stud finders equipped with CenterVision® Technology to find the center and edges of studs, metal detectors to locate rebar in concrete, electrical scanners to alert the presence of live wire, and water detectors to help prevent water damage.

Want to learn more? Read more about our history and how it all began with our “Original StudSensorTM Story” or visit us at zircon.com, like us, or follow us.

Twitter Chat GenericPlease join us the 1st and 3rd Thursday of each month for #diytrends. Engage, learn and share. We would love to hear from you!

Sharpen your tools with Sharon as she shares her key insights of the tool world and her impactful marketing strategies and tactics. Sharon image

Advertisements

Product Innovation: The Customer is Always Right!

Marketing image

Each year, companies beef up their product lines with new innovations. What drives ingenuity? How do businesses engineer the next big hit, time and again?  Is it simply the passionate pursuit of one creative pioneer or do several experts brainstorm the next wave of technological wonder?  Does the company pour through mountains of research to determine what products will invigorate, revive, or launch the next new brand?  Or do they just use their core competencies to reengineer a prior product line into a sleek, updated version?  The next product launch could be the brainchild of a singular individual or many think tank professionals.

Oftentimes, the most successful companies evaluate their strengths and weaknesses, current product line, and wants and needs of their customers to provide the greatest genesis for new product inventions. Feedback from jobsite professionals, distributors, the retail network, and experts in the field provide vital insight. Each online end user visit, email, phone call, social media interaction or click through the company’s website provide even more key data of how customers relate to the products.  Each real-life application gives a company, such as Zircon, new information of how the products are applied in the construction or home environment, the problems still to be solved, and the new products that would be the most helpful for everyday work or personal use.

The StudSensor™ HD35 stud finder features the latest design innovation by Zircon.

The StudSensor™ HD35 stud finder features the latest design innovation by Zircon.

With idea generation, creativity is key.  What hasn’t already been tried? What has been tried, but may not have worked? Some product ideas do not reach fruition; however, even these ideas can lay the groundwork for a new product that actually will materialize and prove to be successful.  Zircon uses customer preferences, analytics, and design and process evaluations to determine which new tools will solve DIY and professional sensing and scanning problems.

To meet the company’s mission of delivering innovative, easy-to-use technology to the world’s toolboxes, a new product goes through a rigorous evaluation process. How does the product fit within the current product line and how does it expand upon the existing key benefits and features already promoted by Zircon? Of course, the product must be cost effective and provide real value to the end user as well.  To progress from concept to manufacturing, the potential customers must rate the product with high marks.  How will it help the end user?  Will it make his job quicker and simple to perform?  Will the product be more accurate than comparable products in the marketplace?  Is it intuitive and easy to understand?

The company reviews the product to assess its viability in terms of engineering, manufacturing, and budgeting.  At the jobsite, environmental testing is performed to ensure that the product meets stringent everyday use.  Product science and art converge to produce the next big innovation. The crossroads from idea to manufacturing to marketing is not always a clear cut path. What is clear, however, is that the customer is the leader in this product innovation process.

Sharon imageSharpen your tools with Sharon as she shares her key insights of the tool world and her impactful marketing strategies and tactics. For more info, follow us on Facebook or tweet us @zircontools..

Marketing Innovation

Marketing image

Each time Apple makes a new product introduction, it makes me think of innovation and how new product development promotes sales growth, enhanced productivity and a corporate sense of well-being.  Product innovation sets the stage for manufacturers, retailers and service providers, enabling sales growth and foray into new markets.

Innovation breeds passion for the product and for the brand.  From concept to tooling to final production runs, the new product creates bold energy that existing products cannot compete with.

As a marketer, each time the newly minted product packaging ships from the factory to its final retail destination, I feel a wave of anticipation.  It is one thing to see 3-D renderings and quite another sensation to actually feel the tooled product in your hands.  And even before the package sits on the store shelf, I do a spot check.  How well will this new product be received?  Does the point-of-sale display highlight the products’ differentiating features and benefits enough?  Have we effectively leveraged online and offline marketing medium to successfully tell the product’s useful applications?  Is our message enticing and does it compel someone to pick up the package and buy it on the spot?

When new products roll out from Zircon Corporation, customers can try the tools for the first time, retailers increase their assortment mix, and developing markets can jump into a new product line.  Zircon recently unveiled the new HD series and L series products.

MultiScanner® HD900 OneStep® is a 4-mode wall scanner that  locates AC, Metal, studs, and deep studs up to 1 ½ inches deep.

MultiScanner® HD900 OneStep® is a 4-mode wall scanner that locates AC, Metal, studs, and deep studs up to 1 ½ inches deep.

With the new product launches, the excitement was heightened with each step forward in the new product development cycle.  Engineering and product design created a one-of-a-kind tools that are remarkable in functionality, simplicity, and design.  It is the innovative spirit of the product, brand and company that reinvigorates marketing to continue to scan for new opportunities.

Making a lasting brand impression is vital within customer service and other areas of the organization. For a personal viewpoint of this idea, visit Zircon in the Real World’s blog, “Brand Recognition in the Everyday World“.

Sharpen your tools with Sharon as she shares her key insights of the tool world and her impactful marketing strategies and tactics. Follow us on Twitter or like us on Facebook. Sharon image